Your cart

Refund policy

 

RETURNS:

If you’re not totally satisfied with your online purchase at our website www.Valenikocouture.com return it for store credit within 14 days of purchase. Store credit never expires.

Items marked as Final Sale are not eligible for return or exchange.

Items purchased during a sale are eligible for exchange of size ONLY, if size is available. If not available, they are non-returnable.

*Custom Orders are FINAL SALE and are non-returnable. 

**Shipping Policy**

At Valeniko Couture we strive to ensure that your orders are processed and shipped in a timely manner. However, once your order has been dispatched, we are not responsible for any delays or issues that may arise with the shipping carriers. 

Key Points:

1. **Order Processing**: We will make every effort to process and ship your order promptly. You will receive a confirmation email with tracking information once your order has been shipped.

2. **Carrier Responsibility**: After the shipment leaves our facility, it is in the hands of the shipping carrier. Any delays, lost packages, or delivery issues that occur during transit are the responsibility of the carrier.

3. **Tracking Information**: We provide tracking information for your order, which allows you to monitor its progress. We recommend that you check this information regularly for updates.

4. **Customer Support**: If you experience any issues with your shipment, please contact the carrier directly using the tracking information provided. However, if you need assistance, our customer support team is here to help.

5. **Force Majeure**: We are not liable for any delays caused by unforeseen circumstances, including but not limited to natural disasters, severe weather, strikes, or other events beyond our control.

By placing an order with us, you acknowledge and accept this shipping policy. Thank you for your understanding and support!

* CONDITIONS:

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Please be careful of any marks on the item. A 15% restocking fee may apply based on the condition of the item returned.

We do not offer price adjustments.

Shipping charges are not included in the store credit amount.

DAMAGES:

If you received a damaged piece, please email us  immediately.

HOW TO RETURN:

  1. Submit a return request  (write is an email with your order number)

  2. You will receive an email from our team within 2 business days.

  3. US orders have the option to select one of our pre paid labels ($15 fee) or return on their own. International orders will receive instructions on where to ship their return.

  4. Once you ship your order to us, please allow up to 5 business days for our team to process it.

  5. You will receive an email with your store credit code.

  6. You can use your store credit code at checkout on your next order.

  7. Do not remove the security ribbon from the dress, if removed it won’t be eligible for ruturn or exchange.